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Urbane Naturals, LLC. Effective October 1, 2026.
All sales are final. We make every order by hand, so we do not offer refunds. If something is wrong with your order, we will replace it. We do not give money back, and we offer store credit only. Email us at deories@urbanenaturals.com and we will make it right.
Replacements. If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. We will replace the item at no cost to you, including shipping the replacement. We may ask you to send the item back or to dispose of it once we have the photo.
No returns for a change of mind. Because these are skin-care products made by hand, we cannot accept returns of opened or unopened items for hygiene and safety reasons, and we do not refund them. If you did not like a scent or texture, tell us. We may offer store credit at our discretion.
Pre-orders. You can cancel a pre-order for store credit, including the shipping you paid, any time before formulation begins on Sunday, October 11, 2026. After that date your order is being made and cannot be cancelled.
Build Your Own Butters and custom formulations. These are made only for you, so once formulation begins they cannot be cancelled or exchanged. If one arrives damaged or defective, the replacement rule above applies.
Reserve membership. See the Reserve Membership Terms for cancelling and charges.
Store credit. When we give store credit, we email you a one-time code for the amount. Enter it in the Store credit box at checkout on urbanenaturals.com, using the email address we sent it to. If your order costs less than your credit, the rest stays on your code for next time. It is for one customer, has no cash value, and cannot be exchanged for money. Store credit does not expire.
Reactions. If a product causes a skin reaction, stop using it and see a doctor if you need to. Please also tell us, so we can review the batch. We will replace the item with one you can use, or give store credit if you prefer.
Disputes. If something is wrong, please contact us before you ask your bank to reverse a charge. We answer quickly and we will fix it. Nothing here limits any right you have under the law.